Privacy Policy

At Chanxan (Changshu) Laser Technology Co., Ltd., accessible from www.szchanxan.com, protecting the privacy of our visitors and customers is one of our main priorities. This Privacy Policy explains what information we collect, how we use it, and how we protect your information when you visit our website or interact with us.

1. Information We Collect

We may collect the following types of information:

Information You Provide Voluntarily

We may collect personal information when you:

• Fill out a contact form or request a quote

• Communicate with us via our online chat service (53KF)

• Subscribe to newsletters or marketing communications

• Contact us for product, technical, or service inquiries

The information collected may include: Name, Email address, Phone number, Company name, Project or inquiry details.

Automatically Collected Information

We may automatically collect certain technical information when you visit our website, including: IP address, Browser type and version, Operating system, Device information, Website usage behavior and interaction data through cookies and analytics tools.

2. How We Use Your Information

We may use information submitted through forms, including email addresses, in a privacy-safe manner to measure advertising effectiveness, improve customer communication, and support conversion tracking through platforms such as Google Ads.

We may also use the information we collect for purposes including:

• Providing, operating, and maintaining our website

• Responding to inquiries and quote requests

• Providing customer service and technical support

• Improving website functionality and user experience

• Understanding website usage through analytics tools such as Microsoft Clarity and Google Analytics

• Sending communications related to your inquiry or requested services

• Improving our products, services, and website performance

3. Cookies and Tracking Technologies

Like many websites, www.szchanxan.com uses cookies and similar technologies to improve website functionality and user experience. Cookies may be used to store visitor preferences, analyze website traffic and performance, and customize website content based on browser type or user behavior. You may choose to disable cookies through your browser settings at any time.

4. Third-Party Services

Our website may use trusted third-party tools and services that may collect information for analytics, advertising, or customer communication purposes, including: Google Analytics / Google Ads, Microsoft Clarity, Bing Ads, 53KF Online Chat. Google Ads Enhanced Conversions are used to improve advertising measurement and understand the effectiveness of inquiries and conversions. These third-party services operate under their own privacy policies.

5. Data Sharing and Protection

We do not sell or rent your personal information. We may share information only with trusted service providers when necessary to support website operation, analytics, customer communication, or business-related services. We implement reasonable technical and organizational security measures to protect your information against unauthorized access, disclosure, or misuse.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws and regulations.

7. Your Data Protection Rights

Depending on your location and applicable laws, you may have the right to request access to your personal data, request correction of inaccurate information, request deletion of your personal data under certain conditions, or withdraw consent for marketing communications. To exercise your rights, please contact us using the information below.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Chanxan (Changshu) Laser Technology Co., Ltd.
           Website: www.szchanxan.com
           Email: wmb@chanxan.com
           Address: No. 180, Liantang Avenue, Shanghu Town, Changshu City, Jiangsu Province, China